WireNine Review

WireNine was founded in 2005 and is celebrating their 10-year anniversary. They currently host less than 10,000 websites, however, they provide all of the services you should expect from a web hosting provider. This company offers a patrial upgrade path from shared hosting to VPS Hosting. We couldn’t find dedicated servers being offered.

WireNine Hosting Plans Review

With a little image editing magic, the above screenshot shows you what the differences of each shared hosting plan is including the pricing. We investigated the checkout process and was able to confirm that the pricing shown above is the exact pricing you will pay during checkout. Even if you select the monthly rate option, there is no hidden setup fees or added charges for doing monthly billing.

In the interest of helping those who cannot see the image above, here’s the differences:

• Starter: Offers unlimited space and bandwidth but only allows one domain to be hosted. Provides a free domain registration. Prices start at $4.95,
• Personal: All of Starter plus it allows unlimited websites to be hosted. Prices start at $6.95/mo.
• Business: All of Personal and Starter plus it includes a free private SSL certificate and dedicated IP address. Prices start at $11.95/mo.

Features marked with † in the screenshot indicate that you will need to purchase a 12, 24, or 36 month prepaid plan.

All plans include $100 in Google Adwords advertising, a site builder with 1,000+ templates, LiteSpeed web server, cPanel, a 60 day unconditional money back guarantee and a 99.9% uptime guarantee. If you need to setup WordPress or any other popular free script, you can use Softaculous for easy 1-click setup.

Customer Service Review

The first thing we looked at was their Knowledgebase, their sales documentation indicates that they have over 300 articles in this area, however, we were only able to find less than 60 articles. I’m not sure why they removed a lot of their articles unless this is simply a different between what is shown to the public versus what is provided to customers in their backend.

Their video tutorials section is quite impressive. There’s well over 100 video courses in this area and all are categorized so that you can find exactly what you need, quickly.

The WireNine community is interesting in the way it is presented. All of the most recent posts and content are brought to the top of the main page, while the order stuff is shown below. You can still click to sort by category if needed or so a quick search to find topics based around a problem you are having. That being said, at the time of this review, the community is considered inactive by us. We were only able to find 4 discussions with content dated within the last 3 weeks.

A status updates section is available to customers only. It’s nice to see that they make this available to existing customers but we’re not quite sure why they are hiding the public from seeing this data.

We ran a quick live chat session as shown in the image in this section, after submitting our question, we waited 4 minutes for an operator to be connected to us, however, we were left unanswered. After the 4 minute period, our chat session was sent to a screen asking us to submit a support ticket. Unacceptable and considered offline/unavailable which reflects negatively on our rating.